Customer Service
Contact Us
If you have any questions, queries or feedback, please get in touch with us by:
Live chat: Simply click the chat icon bottom right of your screen and chat with us today.
or
Email General Enquiries: info@boardriders.co.uk
Email Order Enquiries: office@boardriders.co.uk
Telephone: +44 (0) 1273 411141
Our Legendary Surf Snow Skate Store in Brighton is Open 7 Days a Week - Tel 01273 412241
Cancellation Policy
You may also cancel your order prior to dispatch by telephone or by email. If the goods have already been dispatched and you decide to cancel your order you can return items to us at your cost, our returns procedure is clearly marked on your invoice, just return within 28 days from the date of purchase.
Returns
Should you wish to refund or exchange an item for any reason, goods must be returned to us within 28 days of purchase and in a new condition with swing tags still in place. We reserve the right to refuse or deduct a 20% fee for any items returned to us in an unaceptable condition for re-sale.
Please return items to 368 Kingsway, Hove, BN3 4QT. We don't cover the cost for returning items.
Please note we are not Boardriders.com - Quiksilver, Roxy, Billabong. Please do not send items back to us for this company.
Exchanges are subject to availability. It is always best to place a new order for the item you require and send the original item back for a refund.
When returning items, you are responsible for any costs incurred to get the item back to us. On exchange, we will then cover the cost to send your replacement item within the UK. We recommend you send items back via an insured/signed for delivery method, for your own peace of mind.
NOTE: We have a 2 person checking system to ensure goods leave us in A1 condition.
Delivery Problems
Any problems with receiving goods must be reported to us via email or phone within 10 days of placing your order. We can no longer claim for undelivered orders after this point.
Payment Methods
We accept Visa, Delta, Maestro, Mastercard, Apple Pay and PayPal. We do not take payment for any item until it is ready to ship.Your credit card information is sent and processed securely by Shopify
Paying directly into the company account: Boardriders Guide is part of RR HOLDINGS LTD so when ordering within the UK please use the following bank details:
UK Bank: HSBC A/c Name: RR HOLDINGS Ltd A/c No: 91442988 Sort Code: 40-25-03
Further Information: If this is the first order you have placed with us online and you require delivery to somewhere other than your account address (where your bank card is registered) such as your work address, we may require some identification, for security purposes. We aim to contact you within 1 working day if this is the case.
VAT / tax is charged at the current rate and included on all items where applicable.
For more information please do not hesitate to contact us via phone 01273 411141 or email on info@boardriders.co.uk . All postage charges are approximate. We reserve the right to change, amend or refuse any order. We will, of course, contact you first before any action is taken.
